Talking to each other is always the most important thing to get right at the outset and the Corona crisis is no exception. We have been communicating closely with customers, partners and of course colleagues right from the start. It’s a holistic approach. And it applies both internally and outside the company—after all the virus doesn’t care where the company stops and our suppliers and customers start.

We set up a crisis team back in February that allowed us to assess the situation and keep everyone informed on a daily basis. This meant we were very quickly able to develop our holistic plan for changing internal work processes.

We are constantly reevaluating the situation and adjusting to it. I appeal to all stakeholders to commit along with us to the changes in our operating environment. If we can do that we’ll come out of the crisis stronger than we entered it.
Daniel Scholz-Stein CEO

We started with measures that could be implemented immediately such as working from home, wherever possible. They also included releasing resources for IT to get our technicians onboard. Data protection, compliance and IT security are very important here, of course. We ended up introducing a whole bundle of protective measures (see list). But economic considerations also have a key role to play here, and we need to keep an eye on supply chains and the global situation so we can respond rapidly to any changes.

Our initial actions in the Corona situation

Our most important anti-Corona measures

Working from home and IT infrastructure.

  • Switch to home working for all office-based employees.
  • Prioritization of IT issues to ensure things continue to run smoothly under difficult conditions.
  • Special protection is given to parents and vulnerable groups who cannot work from home.

Reducing contacts

  • Temporary closure of canteen and other public areas.
  • Severe restrictions on supplier access to certain areas.
  • Controls on internal movements, no movement between rooms.
  • Division of production into two groups with activities taking place at different times.
  • Regular cleaning of central areas; minimum distance kept.

Organizational issues

  • Pooling resources to fulfill contracts
  • Supply chains: Situation in procurement markets constantly under review. Working with the customer to identify solutions rapidly if Corona affects individual orders.
  • Little things count, too: Disposable wipes were distributed for opening doors, operating touchpads on coffee machines and various multi-use machines. Backup plans for building usage ensure productivity levels are maintained in emergencies (e.g. Production).

Learning from Corona

What next? We hope, of course, that the crisis will be over as quickly as possible and all the actions we’ve taken can be reversed. But working with a situation as severe and unexpected as this also releases resources.

Is there anything we can learn from this? Will we change our policy on working from home? What worked particularly well, in technical, organizational and human terms? Can we make that permanent? However the crisis develops, we will continue to look at these issues.

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