Talking to each other is always the most important thing to get right at the outset and the Corona crisis is no exception. We have been communicating closely with customers, partners and of course colleagues right from the start. It’s a holistic approach. And it applies both internally and outside the company—after all the virus doesn’t care where the company stops and our suppliers and customers start.
We set up a crisis team back in February that allowed us to assess the situation and keep everyone informed on a daily basis. This meant we were very quickly able to develop our holistic plan for changing internal work processes.
We are constantly reevaluating the situation and adjusting to it. I appeal to all stakeholders to commit along with us to the changes in our operating environment. If we can do that we’ll come out of the crisis stronger than we entered it.
We started with measures that could be implemented immediately such as working from home, wherever possible. They also included releasing resources for IT to get our technicians onboard. Data protection, compliance and IT security are very important here, of course. We ended up introducing a whole bundle of protective measures (see list). But economic considerations also have a key role to play here, and we need to keep an eye on supply chains and the global situation so we can respond rapidly to any changes.
What next? We hope, of course, that the crisis will be over as quickly as possible and all the actions we’ve taken can be reversed. But working with a situation as severe and unexpected as this also releases resources.
Is there anything we can learn from this? Will we change our policy on working from home? What worked particularly well, in technical, organizational and human terms? Can we make that permanent? However the crisis develops, we will continue to look at these issues.