Customers without a special service agreement can call our service hotline Monday to Friday between 8 am and 5 pm. Your service request will be addressed immediately and then classified and processed.
If remote access is available, our service experts can troubleshoot your system remotely. Application-specific questions will be escalated to the next service level if necessary.
Customers with a service contract can also contact the hotline outside of business hours.
Would you like to be able to contact us for advice outside of the hours specified above? If so, we'd be happy to provide you with an extended hotline and service contract tailored to your needs.