Hotline / Remote Service

Contact Us if You:

  • have questions regarding the maintenance or operation
    of our systems
  • require troubleshooting assistance
  • want to schedule a visit from a service technician

Customers without a special service agreement can call our service hotline Monday through Friday between 8am and 5pm. Your service request will be addressed immediately and then classified and processed.

If remote access is available, our service experts can troubleshoot your system remotely. Application-specific questions will be escalated to the next service level if necessary.

Customers with a service agreement may call the phone number listed in their contract.

Extended Hotline and Service Contract

You would like to profit from expert consultation even beyond the office hours mentioned above?
We are looking forward to offer you an extended hotline and service contract customized to your
needs. Please contact us.

If you have general questions about VITRONIC or to speak to sales, please contact the VITRONIC head office.

VITRONIC Dr.-Ing. Stein
Bildverarbeitungssysteme GmbH


Hasengartenstraße 14
65189 Wiesbaden
Germany

   + 49 1803 7152 00*
+ 49 1803 7152 10*
  Please contact us.

You wish to return goods to us?
Please use our RMA-Form.

* Cost 0180 Number: Germany:
9 cents / min. from the German landline; mobile phone charges can vary,
max. 42 cents / min. For customers without a special hotline contract, we are open Monday to Friday 8 to 17 clock CET.